背景   【Background】

        中国呼叫中心产业经过二十多年的发展，已经初具规模，经过萌芽阶段、快速发展阶段，正朝着未来广阔阶段迈进。伴随着社会济、信息技术、客户行为的快速发展，呼叫行业呈现出明显的阶段性特征，国内大型呼叫中心应该适应这种发展趋势，朝着全渠道融合、智能互动、精准增值型方向努力。未来中国呼叫中心产业发展的驱动力是人员管理与技术智能化的融合。随着贸易、商务等活动的进一步发展，中国呼叫中心由简单的合作发展到建立战略伙伴关系延伸，外包呼叫中心的范围和焦点也随之改变。与此同时，全国范围内呼叫中心产业正从高成本地区转移至低成本地区，移动互联网趋势下的智能化AI技术的兴起，使得呼叫中心产业面临了前所未有的机遇和挑战。

        为了促进中国呼叫产业的发展，助力国内呼叫企业走向世界，中国电子商会呼叫中心与客户关系管理专业委员会（CNCCA)决定于9月13-14日在中国北京世纪金源大酒店举办“2018年第十四届呼叫中心”产业国际领航者峰会。

After more than 20 years of development, China's call center industry has begun to take shape. After the initial stage and rapid development stage, China is moving towards a broad stage in the future. Along with social economy, the rapid development of information technology, customer behavior, call industry presents the obvious stage characteristics, large domestic call center should adapt to the development trend, towards the whole channel integration of value-added, intelligent interactive, accurate direction. The driving force for the future development of China's call center industry is the integration of personnel management and technology intelligence. With trade, the further development of the business activities, the Chinese call center has developed from a simple cooperation to establish strategic partnership, the scope and focus of outsourcing call center also changed. Meanwhile, the call center industry across the country are moving from high cost to low cost regions, the rise of mobile Internet under the trend of intelligent AI technology, made the call center industry is facing unprecedented opportunities and challenges.

In order to promote the development of China's call industry, power call for domestic enterprises to the world, China electronic chamber of commerce in the call center and customer relationship management (CNCCA) professional committee decided on September 13 to 14 century jin yuan hotel in Beijing, China held "in 2018, the 14th the call center industry international leader summit and the annual awards ceremony.

组织机构   【Organizing Committee】

主 办 方：     中国电子商会呼叫中心与客户关系管理专业委员会 （CNCCA）

指导单位：   大中华区客户中心联盟 （GCCA）             

承办单位：   北京易训天下咨询服务有限公司

呼 叫 中 心 培 训 网

Organizers :   China Electronics Chamber of Commerce(GCCA)

Guidance  :   Greater China Customer Center Alliance

Undertaker：  Beijing yixun tianxia consulting service co. LTD

Call center training network

会议议程   【Organizing Committee】 

会议主题：呼叫引领市场、数字智慧未来

会议时间：2018年9月13-14日

会议地点：世纪金源大酒店

会议规模：800人

Conference theme:   call leads the market, digital wisdom future

Meeting time:        September 13-14, 2018

Conference venue:    century jinyuan hotel

Conference scale:     800 people

会议亮点  【Meeting Highlights】

1)  高规格

        本届峰会将邀请来自中国、中国香港、中国台湾、泰国、韩国、菲律宾、马来西亚、新加坡、澳洲、新西兰、印尼、日本等10几个国家和地区的行业领域领军企业、行业领袖、专家学者等代表，以及国内不同企业的高端运营者或权威专家，对“数字”+“智慧“大局势下的热点话题进行深入交流。

2)  高品质

        本届峰会定向邀约国内外上千家企业代表出席，大会人员规模1000人以内，同时特邀到国内大型知名软、硬件商、BPO企业等企事业人士。

      1)  High specification. The summit will invite from China, China Hong Kong, China Taiwan, Thailand, South Korea, the Philippines, Malaysia, Singapore, Australia, New Zealand, Indonesia, Japan, more than 10 countries and regions in the field of industry leading enterprises, industry leaders, experts and scholars, such as representative, and domestic high-end operators or authority experts of different enterprises, the "number" + "wisdom" big situation of hot topics for further communication.

      2） High quality. This summit sent letters to thousands of enterprises at home and abroad, and the number of participants in the conference was less than 1000.

会议收获  【Conference outcomes】

1、宏观视角：

深入剖析中国呼叫中心产业前世今生;

中国呼叫中心市场的需求潜力分析;

国际托管呼叫中心市场前景预测;

国际呼叫中心产业未来趋向分析;

未来中国呼叫中心产业发展的驱动力;

全球呼叫中心由简单的合作发展到建立战略伙伴关系解析;

全球范围内呼叫中心产业正从高成本地区转移至低成本地区;

移动互联网的兴起使得呼叫中产业面临了前所未有的机遇和挑战。

2、微观视角：

细品行业权威，把握呼叫中心领域领先的管理技术及经验；

前沿市场动态，紧扣行业发展脉搏，精准把控呼叫中心管理新理念；

领军企业将作做为标杆企业参与日后交流学习，树立行业标杆地位；

把握机会，扩大人际圈，结识行业内高级领导及高层管理。

1. Macro perspective:

Brief discussion on the past and present life of China's call center industry;

Demand potential analysis of China call center market;

International managed call center market outlook forecast;

Future trend analysis of international call center industry;

Driving force for the future development of China's call center industry;

Global call center develops from simple cooperation to strategic partnership analysis.

The global call center industry is shifting from high-cost to low-cost locations.

The rise of the mobile Internet has brought unprecedented opportunities and challenges to the calling industry.

2. Micro perspective:

Fine quality industry authority, grasp the leading management technology and experience in the field of call center;

The frontier market dynamic, closely follows the industry development pulse, accurately controls the call center management new concept;

As a benchmark, leading enterprises will participate in future exchange and learning, and establish a benchmark position in the industry.

Seize opportunities, expand your network, and get to know senior leaders and senior management in the industry.